Frequently Asked Questions

About Cuiravo

What is Cuiravo?

Cuiravo is a Texas-based leather goods brand offering handcrafted leather bags, accessories, and personalized gifts. Our focus is on timeless design, quality materials, and practical everyday use.

What makes Cuiravo different?

Cuiravo combines classic leather craftsmanship with thoughtful personalization. Our products are designed for customers who want leather goods that feel premium, useful, and meaningful, whether for travel, work, gifting, or everyday carry.

Where is Cuiravo based?

Cuiravo is based in Texas, USA. We work with skilled artisans and trusted production partners to create handcrafted leather goods with attention to detail and long-lasting quality.

 

Products & Materials

What type of leather do you use?

Our products are made with carefully selected leather, with many styles crafted from full-grain leather. Each product page includes material details so customers know what to expect before placing an order.

What is full-grain leather?

Full-grain leather is one of the most valued types of leather because it keeps the natural grain of the hide. It is known for its strength, texture, and ability to develop a rich patina over time.

Will my leather item look exactly like the photos?

Each leather product is unique. Natural leather may have slight variations in color, grain, markings, and texture. These details are part of the character of handcrafted leather and make each piece one of a kind.

Are Cuiravo products handcrafted?

Yes. Our leather goods are carefully handcrafted by skilled artisans. Because many items are made by hand, small variations in stitching, grain, tone, and finish may occur. These details add to the authenticity and uniqueness of each product.

Are your products sustainable or ethically made?

Cuiravo is committed to creating long-lasting leather goods and working with trusted production partners who value skilled craftsmanship and responsible practices. Our goal is to offer durable products that are made with care and designed to be used for years.

 

Personalization

Do you offer personalization?

Yes. Select Cuiravo products can be personalized with options such as cotton embroidery, laser engraving, and further personalized with initials, names, or custom text, depending on the item.

Do you offer monogramming?

Yes. Many eligible products can be personalized with initials, names, or custom text. Availability may vary by product, so please check the personalization options listed on each product page.

How do I add personalization to my order?

On eligible product pages, choose the personalization option before adding the item to your cart. Enter your personalization details carefully in the provided field.

Can I preview my personalization before production?

At this time, we may not be able to provide a digital preview for every personalized order. Please enter your personalization details carefully, including spelling, initials, letter order, and any special instructions.

Can I change my personalization after placing an order?

Personalized orders begin processing quickly. If you need to make a change, contact us as soon as possible at customer.service@theluxeleather.com. We cannot guarantee changes once production has started.

Can personalized items be returned?

Personalized, engraved, embroidered, monogrammed, or custom-made items are final sale unless they arrive damaged, defective, or incorrect due to our error. Please review all personalization details carefully before placing your order.

 

Shipping & Delivery

How long does it take to process my order?

Most orders are processed within 24 to 48 hours after the order is placed. Personalized items may require additional preparation time depending on the product and customization details.

How long does shipping take?

Typical delivery time is 7 to 10 business days after processing. Delivery times may vary depending on your location, carrier service, customs processing, weather, or other delays outside our control.

Which shipping carriers do you use?

We ship through trusted domestic and international carriers. Carrier selection may vary based on the customer’s location and the most reliable available service.

Will I receive tracking information?

Yes. Once your order ships, you will receive tracking information so you can follow your package every step of the way.

Do you ship within the United States?

Yes. Cuiravo ships to customers across the United States.

Do you offer international shipping?

At this time, we are unable to offer international shipping.

Are customs duties, taxes, or import fees included?

For international orders, customers may be responsible for any applicable customs duties, taxes, or import fees unless otherwise stated at checkout. These charges are determined by the destination country and are outside of Cuiravo’s control.

What should I do if my tracking says delivered but I did not receive my package?

If tracking shows your package was delivered but you did not receive it, please first check with household members, neighbors, your building office, or the carrier. If you still cannot locate your package, contact us at customer.service@theluxeleather.com with your order number so we can help review the next steps.

 

Orders

How do I know my order was placed successfully?

After placing your order, you should receive an order confirmation email with your order details. Please review your email address carefully at checkout to ensure you receive updates.

Can I cancel my order?

If you need to cancel your order, contact us as soon as possible at customer.service@theluxeleather.com. Orders that have already shipped or entered production, especially personalized orders, may not be eligible for cancellation.

What should I do if I entered the wrong shipping address?

Please contact us immediately at customer.service@theluxeleather.com if your shipping address is incorrect. We will do our best to update it before the order ships, but we cannot guarantee changes once processing has started.

 

Returns & Exchanges

What is your return policy?

We want you to love your Cuiravo purchase. Eligible unused, non-personalized items may be returned within 14 days of delivery. Items must be unused, in original condition, and returned with original packaging when possible.

Are personalized items returnable?

Personalized, engraved, embroidered, monogrammed, or custom-made items are final sale unless they arrive damaged, defective, or incorrect due to our error.

How do I start a return or exchange?

At this time, we are unable to offer any exchanges.

If you would like a different item, color, or style, please place a new order. If your original item is eligible for return, you may request a return by contacting us at customer.service@theluxeleather.com within 14 days of delivery.

Personalized, monogrammed, engraved, embroidered, or custom-made items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect due to an error on our part.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at customer.service@theluxeleather.com. Include your order number and clear photos of the issue so we can review and assist you.

 

Leather Care

How should I care for my leather bag?

To keep your leather item looking its best, avoid excessive water, direct heat, and harsh chemicals. Wipe gently with a soft dry cloth and store in a cool, dry place when not in use.

Can leather get wet?

Leather can handle light exposure, but it should not be soaked. If your item gets wet, gently blot it with a clean cloth and allow it to air dry naturally. Do not use a hair dryer or direct heat.

How do I clean leather stains?

For light dirt, gently wipe the leather with a soft, dry cloth. For stains, avoid harsh cleaners or soaking the leather. A leather-safe cleaner or conditioner may be used when appropriate, but always test on a small hidden area first.

Will the leather change over time?

Yes. Quality leather naturally develops a patina with use. This soft shine and deepening of color is part of what makes leather goods beautiful and personal over time.

 

Gifting

Are Cuiravo products good for gifts?

Yes. Cuiravo leather bags and accessories make thoughtful gifts for birthdays, anniversaries, graduations, holidays, weddings, corporate gifts, and special occasions.

Can I personalize a gift?

Yes. Many Cuiravo products can be personalized with initials, names, or custom details, making them meaningful and memorable gifts.

Do you include pricing information in the package?

When possible, we avoid including pricing details in gift orders. If you are sending an item as a gift, you may contact us after placing your order with any special instructions.

 

Customer Support

How can I contact Cuiravo?

For questions about your order, shipping, personalization, returns, or product details, please contact us at customer.service@theluxeleather.com.

What should I include when contacting support?

Please include your full name, order number, and a clear description of your question or concern. If your issue involves a product problem, photos are helpful and may speed up the review process.