Shipping Policy

At Cuiravo, every order is prepared with care and shipped as efficiently as possible. We offer handcrafted leather bags, accessories, and personalized leather goods, so processing and delivery times may vary depending on the item, customization, and shipping location.

Order Processing Time

Most non-personalized orders are processed within 24 to 48 hours after your order is placed and payment is confirmed.

Personalized, handcrafted, embroidered, engraved, or made-to-order items may require additional preparation time before shipment. During holidays, product launches, or high-volume periods, processing times may also be slightly longer.

Please note that processing time is separate from shipping time.

Shipping Carriers

We ship through trusted carriers and shipping partners such as USPS, FedEx, DHL, or other reliable services based on your location, product type, and the fastest available option.

The shipping carrier may vary depending on the item ordered, delivery address, and fulfillment location.

Delivery Timeframe

Most U.S. orders are delivered within 7 to 10 business days after shipment.

This timeframe begins once your order has been processed and handed to the shipping carrier. Personalized or artisan-shipped items may take longer depending on preparation time, carrier transit, customs processing, postal delays, weather, holidays, or other factors beyond our control.

While we do our best to ensure timely delivery, delivery dates are estimates and are not guaranteed.

U.S. Shipping

Cuiravo currently ships to customers within the United States. Shipping rates and available delivery options are calculated at checkout based on your order and shipping address.

Some products may ship from our U.S. fulfillment location, while select handcrafted or personalized items may ship directly from our artisan production partner to reduce handling time and deliver your order more efficiently.

Split Shipments

If your order includes multiple items, they may ship separately and arrive at different times. If this happens, you may receive more than one tracking number for the same order.

Personalized & Custom Orders

Personalized items, including embroidery, engraving, initials, names, or other custom details, are prepared specifically for you. Because of this, they may require additional processing time before shipment.

Please review all personalization details carefully before placing your order. Cuiravo is not responsible for delays or errors caused by incorrect names, initials, spelling, or customization instructions provided at checkout.

Tracking Information

All orders are shipped with tracking information so you can monitor your package.

Once your order has shipped, you will receive a shipping confirmation email with tracking details. Please allow up to 48 hours for tracking updates to appear after the carrier receives the package.

Incorrect Shipping Addresses

Please make sure your shipping address is accurate before placing your order. If an incorrect or incomplete address is entered, delivery may be delayed, returned, or marked undeliverable.

Cuiravo is not responsible for packages shipped to an incorrect address provided by the customer. If you notice an address mistake after placing your order, please contact us as soon as possible.

Lost, Delayed, or Damaged Packages

Once an order has been handed to the shipping carrier, delivery timing is managed by the carrier. External factors such as carrier delays, customs processing, postal delays, weather, holidays, or other events beyond our control may impact the delivery time.

If your package appears lost, delayed, or arrives damaged, please contact us at customer.service@theluxeleather.com with your order number and photos if applicable. We will do our best to help resolve the issue.

Duties, Taxes, and Fees

Any applicable taxes are calculated at checkout when required.

If an order ships internationally or directly from an artisan production partner, customs duties, import fees, or carrier-related charges may apply depending on the shipment and carrier process. Any such charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If tracking shows your order was delivered but you have not received it, please check with household members, neighbors, building staff, your mailbox, front desk, or local carrier first.

If you still cannot locate the package, contact us at customer.service@theluxeleather.com and we will guide you on the next steps.

Contact Us

For shipping questions, please contact us at:

Email: customer.service@theluxeleather.com
Website: Cuiravo.com

We appreciate your understanding and patience, and we are happy to help with questions about your order, tracking, or delivery status.